case study
automotive
point of sale
developed by
bakerstreet
industries
overview
A LEADING GROUP OF TIRE CHAINS REQUIRED A POINT OF SALE THAT COULD KEEP UP WITH DEMAND
© 2024 bakerstreet industries inc
At Bakerstreet Industries, we embarked on a journey with our valued client, a prominent player in the automotive industry, to revolutionize their point of sale experience. Through strategic collaboration and innovative solutions, we achieved remarkable results that reshaped their business landscape. Our partnership led to an increase in revenue, demonstrating the potency of our approach in driving tangible growth. By optimizing the customer journey and enhancing the overall shopping experience, we not only unlocked revenue potential but also fostered an environment of trust and satisfaction.
In addition to the revenue boost, our transformative efforts yielded an impressive rise in customer satisfaction. By leveraging cutting-edge technologies and refining the customer interaction points, we established a seamless and delightful experience that resonated with discerning automotive shoppers. Furthermore, our holistic approach had a profound impact on the organization's associate retention rate. Through training, empowerment, and streamlined processes, we cultivated a motivated and engaged workforce that, in turn, played a pivotal role in delivering exceptional customer service. This case study stands as a testament to our unwavering commitment to driving success for our clients, propelling them to new heights in the competitive automotive landscape.
The Solution
A custom point of sale across diverse customer segments
Our dynamic point of sale solution caters to a diverse spectrum of customer segments through its versatile capabilities. For the discerning consumer, our system streamlines the warranty process, ensuring hassle-free and efficient claims, exemplifying our commitment to exceptional customer service. Meanwhile, another consumer benefits from a user-friendly tire search result page, enabling easy navigation and informed decisions. Additionally, our platform empowers various customer segments, including businesses, by providing real-time inventory results from nearby stores. These capabilities collectively showcase our dedication to enhancing the retail experience for a wide range of customers, fostering satisfaction, efficiency, and seamless interactions across the board.
Search
Our cutting-edge point of sale system introduces an effortless tire search experience, enabling associates to swiftly locate the perfect fit for customers' vehicles. With a precise search by year, make, model, and trim, coupled with a versatile size-based search, associates effortlessly access a discrete set of tire sizes compatible with the chosen vehicle or specific dimensions.
Filter
Seamlessly refining the search process, our platform empowers associates with an array of advanced filters. Associates can refine results based on availability, conveniently distinguishing products in stock, nearby, at distribution centers, or within the secondary supply chain. The filter options extend further, allowing associates to tailor selections based on brand, speed rating, load balance, and other tire-specific attributes.
Highlight
Recognizing the significance of choice, our platform highlights key products that align with the search and filter criteria. These highlighted selections provide quick insights into optimal matches, while the remaining results are displayed in a clear, concise list- based view, ensuring associates have comprehensive visibility and the ability to offer customers a tailored selection of top-tier tire options.
Unveling - Precision & Versatility
STREAMLINED SEARCH, ADVANCED FILTERS, KEY HIGHLIGHTS
3,200
Point of Sale Store Terminals
$6,000,000
Warranty Process Return On Investment
13
Store Brands
5,000,000+
Lines Of Code
8
Customer Segments
13+
Years In Service
200+
Unique Interactions
15+
App Integrations
Bakerstreet Industries
Custom Business
Solutions
© 2024 bakerstreet industries inc